A mom of three young children taking advantage of her employer’s tuition support program to take software development classes. Just as things become completely overwhelming, Amanda and her classmates figure out a system to support each other. However, even with the support community they have built, the constant work-arounds and distinct lack of support from the program takes a toll on Amanda and her family.

• How might we help redesign the educational system to support Amanda and her classmates?
• What can we do to make a system that works for everyone and doesn’t require people who don’t fit in the mold to “hack” it?